Downloading and using the Capitec Bank mobile banking app makes it convenient to transact from wherever you are in South Africa. However, there are times when you need to know how to check Capitec balance without app.
For instance, the app may sometimes be down, or you may not have access to the internet to log into it. This article outlines the various options of how to check balance on Capitec without app easily.
How to check Capitec balance without app
South Africans have several options to check Capitec balance without app:
- Using mobile/cellphone banking (USSD code).
- Using an ATM.
- Using internet banking.
- Visiting a Capitec Bank branch.
Mobile or cellphone banking (USSD code)
To check your Capitec Bank account balance using mobile or cellphone banking, simply dial the USSD code *120*3279# on your cellphone. The system will require you to log in. Once you have logged, follow the prompts and you will see your balance displayed on your phone’s screen.
Keep in mind that to use this option, you must first register for cellphone banking. If you are not yet registered, visit your nearest Capitec Bank branch along with your bank card and cellphone.
A bank teller will assist you to register and activate the service on the cellphone number you provide. For security purposes, always use your own cellphone and number to register. This will ensure that it is only you who has access to your mobile banking profile.
The second option for checking your Capitec Bank account balance without app is at any an ATM. Simply visit any Capitec ATM across South Africa, insert your card and enter your secret PIN. Once you have logged in, choose the balances option. The ATM will display your balance on the screen.
When the app is down, you can check your balance on Capitec using the internet banking option. Simply visit the Capitec Bank website and click “Online Banking” on the top right corner of the webpage. Sign in with your account number or username and password/PIN. You will see your balance on the screen once you’ve logged in.
If you have not yet registered for online banking, visit your nearest Capitec Bank branch and a bank teller will help you to register and activate your profile.
Check balance on Capitec at a branch
Finally, you can also check your balance at any Capitec Bank branch across South Africa. Simply visit your nearest branch along with your account details or bank card and ID.
A word of caution – banks usually charge more for services offered inside a branch. While a balance enquiry may be free via online banking or the mobile app, you’re likely to pay a fee for the same enquiry at the branch.
In case you have further inquiries, feel free to contact Capitec Bank directly via the following options:
- WhatsApp: 067 418 9565.
- Call: 0860 10 20 43.
- Email: ClientCare@capitecbank.co.za.