It is essential to check your Truworths account balance regularly so you know exactly how much you still owe the retailer and how much more credit you can take. Luckily, you can check your balance online or via SMS easily in South Africa.
In this article, we explain how to do it from the comfort of your home or without the hassle of having to visit a Truworths store.
How to check Truworths account balance
There are two ways to check your Truworths account balance: online or via SMS.
You can check your balance online via the Truworths statements page here. Simply enter your account number and ID on that page and click “Submit.”
The website will then display your statement, which contains useful details such as your recent payments and most recent account balance. You can even download the statement on your smartphone or other device for ongoing reference.
“If you require further statements, please send an email to email@example.com or phone our customers service team on 021 460 2300,” the popular fashion retailer also advises its customers on the website.
The second way to check your balance is via SMS. According to a recent Truworths update on Twitter, you can do this by sending an SMS with the word “BAL” followed by your 14-digit Truworths account number to 31580.
For example, this is how your SMS should look like: BAL12345678912345. Once you tap the send button on your phone, you will receive an SMS with a mini statement within minutes.
This mini statement will display important details about your account, including your updated balance. This message will be available on your phone for ongoing reference as long as you do not delete it.
Remember, Truworths sends its customers an account statement every month via email or SMS, depending on the customer’s preference. In case you have forgotten your account number, simply search your previous email or SMS messages from the retailer. You will find your account number on the statements contained in those messages.
Once you know your balance, it is easy to make a payment. Read our comprehensive guide on how to make your account payments here.
As mentioned above in this article, the Truworths account balance contact number is 021 460 2300.