If you have an insurance policy with Hollard in South Africa, you can easily submit a claim via the Hollard WhatsApp number from the comfort of your home.
What’s more, the WhatsApp chat bot is available 24/7, which means you can lodge a claim at any time of the day, throughout the week. You do not need to worry about business or operating hours. In this article, we outline how to claim from your policy using this medium.
Hollard WhatsApp number
To submit an insurance claim, add the Hollard WhatsApp number 0860 111 343 as a contact on your cellphone. Next, start a WhatsApp chat with the contact you have just saved.
When the chat is open, simply type “Hello” or “Hi” and then tap the send button. The chat bot will reply with a set of options as follows:
- Register a funeral claim.
- Register a retrenchment claim.
- Register a Hospital Moneyback claim.
- Get Streetwise with free financial education.
When you reply, simply type the number for the claim you wish to submit and tap the send button. For example, if you wish to submit a funeral claim, reply with 1. If it’s a retrenchment claim, reply with 2.
The chat bot will then ask you to provide your ID number. Type the ID number and tap the send button. Follow the prompts to submit your claim. If all is in order, you will receive confirmation at the end of the transaction.
Hollard contact details
You can view the full Hollard contact details on their website in case you have further enquiries. The page lists contacts for funeral, travel, legal and life insurance. There are separate contacts for general enquiries and claims. For car, home and pet insurance enquiries, visit the Dotsure contact us page.
Hollard policy check
In case you simply need to do a Hollard policy check, visit the Hollard self-service client portal where you can manage your policy or policies. You will need to log in by entering your username (email or phone number) and password.
In case you do not have an online profile yet, you can easily register here. You will need to enter your ID number, after which you will receive a one-time PIN on your cellphone. Enter the OTP and then create a password for your online profile to complete your registration.
“Currently only those customers who have purchased their policies directly with Hollard may register,” the insurance company states on the client portal.
“Those customers who have Insurance Brokers or have purchased their policies through a Hollard Partner must contact their Broker or the Hollard Partner directly and may not currently register for Self-Service.”
You can also use the client portal to submit a claim or make basic changes to your policy.
The Hollard WhatsApp number is readily available 24/7 and you can use it to lodge a claim or simply get free financial education. Remember, if you have challenges using it, you can always contact the company directly.