Starting a PEP account application online could open the way to shopping clothing, cellular and home products on credit at PEP stores in South Africa.
In this article, we outline an easy and straightforward guide on how to open a PEP account, including the documents you need to submit.
PEP account application online
To start your PEP account application online, simply visit the PEP Stores registration website and click “Apply for a PEP Account.”
Next, fill your ID number and cellphone number in the online form and click “Proceed.” You will then be required to upload your proof of income. PEP will accept the following documents according to your employment type:
| Employment type | Proof of income |
|---|---|
| Permanent | Latest 3 months’ payslips or latest 3 months’ bank statements |
| Contract | Latest 3 months’ payslips or latest 3 months’ bank statements |
| Self-employed | Latest 3 months’ bank statements |
| Domestic | Latest 3 months’ payslips, latest 3 months’ bank statements or employment confirmation form |
| Pensioner | Latest 3 months’ bank statements or other form of proof |
The online platform will guide you on how to upload your documents. Alternatively, you can email them to PEP at pepdocs@tenacityinc.co.za.
Once you have submitted your proof of income, PEP will assess your application using its affordability criteria. They will then contact you with the outcome of your application.
Remember, if you have challenges applying for a PEP account online, you can always apply at any PEP store across South Africa. Don’t forget to bring along your ID and proof of income.
If your application is successful, you will receive notification to collect your PEP account card from your nearest PEP store. You can then use your card to shop items from the brand’s clothing, cellular and home categories on credit. Additionally, you can use the card at Refinery, Ackermans, Tekkie Town, Dunns, Dealz and Shoe City stores.
How to check PEP account balance and instalment
To check your PEP account balance or instalment, simply dial the USSD code *120*3012# and follow the prompts.
Alternatively, dial 0860 900 500, select the PEP account card option and follow the voice prompts. Remember to always have your card and ID number ready while doing balance or instalment inquiries.
How pay PEP account, including banking details/number
There are several ways of paying your PEP account as follows:
- In-store at any PEP, Refinery, Ackermans, Shoe City, Tekkie Town, Dealz or Dunns store.
- Mobile banking app or internet banking. Search for Tenacity Financial Services from the list of pre-approved beneficiaries.
- Debit order. Email pep@tenacityinc.co.za to request the debit order forms.
- Instant secure Electronic Funds Transfer (EFT) via OZOW (South Africa only).
- EFT at a bank branch or enabled ATM or a cash payment at a cash-accepting ATM.
- Cash payment at a Flash trader.
If you’re paying at a bank branch or ATM, the PEP account banking details are as follows:
- Bank: Standard Bank
- Account type: Current Account
- Account name: Tenacity Financial Services
- Account number: 070336342
- Branch code/number: 051001
- Reference: Your 16-digit PEP Account card number
Last word
Remember to always keep up with your payments or instalments in order to maintain a positive credit score. In case life happens and you can’t make a payment, email PEP immediately at accounts@tenacityinc.co.za or call 0860 900 500. You can also make a payment commitment or Promise to Pay (PtP) online. Happy shopping!
1 Comment
I applied in store through an agent and my application was successful. I waited 2 months for the call to collect the card but did not receive it. I contacted pep store through WhatsApp several times, talked to an agent but still have not received the SMS or call to collect my card. when I call the customer care the agents make as if they cannot hear me and disconnects the call.