The South African Social Security Agency (SASSA) has urged beneficiaries who have not received their social grants to contact Postbank.
This follows system glitches last week that affected SASSA gold card holders who could not receive their grants for November 2022 at Post Office branches countrywide.
Postbank issued a statement earlier this week confirming that the glitches had since been resolved. However, it appears that some beneficiaries were still unable to collect their grants at ATMs or retail stores as of Wednesday (9 November).
“SASSA clients who have not received their grants are urged to call the Postbank tollfree number (0800 535 455) for assistance. Please have your ID number with you when calling,” SASSA said via its Twitter and Facebook pages on Wednesday.
The issue affects SASSA’s normal grants (such as child, old age or disability grants) and not the R350 social relief of distress (SRD) grant.
Although SASSA urged clients to contact Postbank, many still said they were not able to get through when they called the tollfree number because it was “congested.”
“But this number and the other one are always busy. You hold over an hour waiting,” a Twitter user replied.
“This line is congested; we can’t get through,” added a Facebook user, while another one wrote, “The Postbank and SASSA tollfree [numbers] are not going through. They [are] both congested. I have been trying from Monday.”
However, one commenter reported some success: “Finally got through to someone. They said we must check tomorrow; they [are] still working on it.”