Postbank has resolved a system glitch that disrupted over-the-counter SASSA grant payments at South African Post Office (SAPO) branches countrywide last week.
Postbank confirmed in a statement on Monday (7 November) that SASSA gold card members can now collect their grants as normal, including at ATMs and retailers.
Postbank system glitch resolved
“The payments system challenges have been resolved from Saturday afternoon (5 November 2022), and we have since been recording stability with successful transactions over the ATM and retailers,” Postbank spokesperson Dr Bongani Diako said.
The state-owned bank is mandated to issue SASSA gold cards which are used by more than 7 million grant beneficiaries across South Africa. It mainly uses SAPO branches as its outlets for its account holders.
It added that it is monitoring system performance at Post Office branches and will advise beneficiaries in case there are any new developments.
“Postbank apologises to our SASSA social grants beneficiaries for the inconvenience caused due to these system challenges. We know that social grants are important to the livelihood of the most vulnerable in our community and we sincerely apologise for the inconvenience experienced during the system glitch,” Diako said.
Besides the Post Office, grant beneficiaries can withdraw their funds from ATMs as well as retailers that provide the cash back functionality. These retailers include Shoprite, Checkers, Usave, Pick n Pay and Boxer.
Gold card holders can also use it to make purchases at any store that accepts card payments.