Starting your Ackermans account application online is convenient because it saves you the time and possible cost of visiting a physical store.
Furthermore, it is important to know the Ackermans bank account number and other details such as balance, WhatsApp number and email address for payment arrangements. We outline these details in this article.
Ackermans account application online
To begin your Ackermans account application online, visit their application webpage and click the “Proceed” button under the “Get an Ackermans Account” tab. Provide the required details and follow the prompts to complete your registration.
Besides your name and surname, you will need to provide the following details:
- South African ID number.
- Cellphone number to receive SMS updates.
- Proof of income, which may include your latest three months’ payslips or bank statements or SASSA documentation (for social grants recipients). Domestic workers can also provide an employment confirmation form if they don’t have payslips or bank statements.
If you’re married in community of property, you may also be required to provide your spouse’s permission.
The online system will allow you to upload these documents, so make sure you have already saved them on your device before starting your application. Alternatively, you can hand them over at your nearest Ackermans store or email them to firstname.lastname@example.org.
Remember, if you’re unable to apply online, you can always apply at any Ackermans store. Alternatively, you can send an SMS to 34413 at a cost of R2. Write the SMS as follows: name*surname*RSA ID number*gross monthly income.
For both in-store and SMS applications, an Ackermans customer care agent will call you to process your application. In case you miss their call, you may call them back on 0860 900 100.
The agent will require the following information from you:
- Details of your income and expenses.
- Spousal permission (if you are married in community of property).
- Name and contact number of your employer.
- Contact details of two people not living with you.
The application process takes up to 48 to 72 hours as long as the documents you provide are correct. You will receive a reference number via SMS once your account is approved. The reference number will enable you to activate your account, after which you can start shopping immediately.
Ackermans application status and account balance
You can easily check your Ackermans account application status using a USSD code on your cellphone. Simply dial *130*602# and follow the prompts. You can also use the USSD code to check your account balance and instalment amount or increase your credit limit.
Ackermans account number for payments
There are various ways of paying your monthly Ackermans account bill, including in-store, online via Ozow instant electronic funds transfer (EFT) and mobile banking app or internet/online banking.
In case you’re using your mobile banking app or internet/online banking, Ackermans is a preloaded and pre-approved beneficiary. Simply search for Tenacity Financial Services in the preloaded beneficiaries box. The Ackermans bank account number details will display as follows:
- Bank: Standard Bank
- Account Name: Tenacity Financial Services
- Account Number: 070336342
- Account Type: Current/Cheque Account
- Branch number: 051001
- Reference number: Your 16-digit store card number
In case you wish to pay via a monthly debit order, email email@example.com with your request. They will then send you the relevant forms to fill.
Ackermans WhatsApp number
The official Ackermans WhatsApp number is 0860 900 100. Save it as a contact on your cellphone, open the contact on WhatsApp and send “Hi” to start performing various tasks on your account.
You can do the following via WhatsApp:
- Upload supporting documents
- Check application status
- Check account balance
- Credit limit adjustment
- Request an agent call-back
- Chat live to an agent
Ackermans payment arrangements or commitment
If you’re unable to pay your account within the required period, you need to contact Ackermans immediately. You can do this via email at firstname.lastname@example.org or by calling their Card Collections on 0860 992 222 (RSA) or +27 (0)21 928 1080 (International).
This will allow you to make a payment arrangement or commitment, which you can also do online on their “Promise to Pay” (PTP) webpage or via WhatsApp.
As can be seen, opening an Ackermans account is easy provided you have all the required details. For more information, visit their website here.