The South African Social Security Agency (SASSA) has announced that it is migrating its online services to a new system “to serve you better.”
This means that online grant application services will be disrupted for about two weeks, a statement by the Agency on Wednesday (12 October) indicated.
SASSA migrates to new system
“Applicants whose applications were returned due to incomplete document(s) will be allowed to upload their outstanding document(s) for further processing up until the 14 October 2022,” SASSA said.
“Applicants who are unable to submit their outstanding documents before the set due date will be required to resubmit their application on the new online platform, which will be live from 01 November 2022.”
According to the Agency, all applications that are not finalised before 14 October 2022 will have to be re-submitted on the new online platform once it goes live. These may include saved applications or those that have failed Home Affairs or bank validations.
“To use the new online platform, all clients (existing and new) are required to re-register/register. For those who want to apply as soon as possible, kindly visit your nearest SASSA local office for assistance,” SASSA said.
SASSA’s e-services website currently displays a notice informing visitors of this disruption. The notice appears to have been displayed for several weeks because it says services “will be suspended as of 16 September 2022.”
There is no notice on the SRD website, which suggests that the disruption is not likely to affect social relief of distress grant applications and related services.