South Africans can make their Smart ID or passport applications via several banks across the country, including Standard Bank, Absa, Nedbank, FNB, Discovery and Investec.
However, not all bank branches offer this service. It therefore becomes important to know which branches to choose while making your online application. We provide the details below, including physical addresses and contact details.
Bank branches that accept Smart ID or passport applications
Standard Bank
You can apply via the following branches:
| Branch | Address | Telephone |
|---|---|---|
| Centurion Lifestyle Centre | Corner Lenchen Avenue and Old Johannesburg Road, Shop B1, Hennopspark Ext 35, Centurion, Gauteng | 012 671 4042 |
| Killarney Mall | 60 Rivera Road, Killarney, Gauteng | 011 486 0002 |
| Simmonds Street | 5 Simmonds Street, Selby South, Johannesburg, Gauteng | 011 631 1624 / 011 639 4205 |
| Mitchell’s Plain Promenade | Shop 73-75, Promenade Mall Shopping Centre, AZ Berman Road, Mitchell’s Plain, Western Cape | – |
| Kingsmead KZN | 350 Umgeni Road, Greyville, KwaZulu-Natal | 031 308 7900 |
| Jubilee Mall | Corner Jubilee Road D154 and Harry Gwala Road D2757, Shop 47, Jubilee Mall, Hammanskraal, Gauteng | 011 351 7814 |
| Canal Walk | Shop 599 Upper Level, Canal Walk Shopping Centre, Century City, Western Cape | – |
| Newton Park | 1 Pickering Street, Newton Park, Port Elizabeth, Eastern Cape | – |
| Kathu Mall | Corner Hendrick van Eck and Deben Road, Kathu, Northern Cape | 053 723 9610 |
Absa
You can make your application via the following branches:
| Branch | Address | Telephone |
|---|---|---|
| Centurion Lifestyle Centre | Shop 36, Centurion Lifestyle Centre, Corner Lenchen and Old Johannesburg Road, Centurion, Gauteng | – |
| Key West Mall | Shop 80, Key West Shopping Centre, Corner Paardekraal Drive and Viljoen Street, Krugersdorp, Gauteng | – |
| Sandton | Corner Commissioner and Troye Streets, Sandton, Gauteng | – |
| Absa Towers | 160 Main Street, Johannesburg, Gauteng | – |
| Greenacres | Greenacres Shopping Centre, 1 Ring Rd, Port Elizabeth, Eastern Cape | – |
FNB
The following FNB branches accept applications:
| Branch | Address | Telephone |
|---|---|---|
| Centurion Lifestyle Centre | Corner Lenchen and Old Johannesburg Road, Centurion, Gauteng | 012 653 2661 |
| Lynnwood | Shop 4, Upper Level, Corner Simon Vermooten and Lynnwood Road, Equestria, Pretoria, Gauteng | – |
| Merchant Place Sandton | 135 Rivonia Rd, Sandown, Sandton, Gauteng | 066 290 3307 |
| Greenpoint | Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint, Western Cape | – |
| Cornubia KZN | 350 Umgeni Road, Greyville, KwaZulu-Natal | 031 308 7900 |
| Glen Shopping Centre | Corner Orpen Rd and Letaba Rd, Oakdene, Gauteng | – |
| Burgersfort | Twin City Shop no. 55, Dirk Winterbach, Burgersfort, Limpopo | 013 216 0098 |
Nedbank
| Branch | Address | Telephone |
|---|---|---|
| Arcadia | Shop 25, Nedbank Plaza, Beatrix Street, Arcadia, Gauteng | 0800 555 111 |
| Constantia Kloof | 16 Constantia Boulevard, Constantia Kloof, Roodepoort, Gauteng | 0800 555 111 |
| Rivonia | 135 Rivonia Road, Sandown, Sandton, Gauteng | 0800 555 111 |
| Nelspruit | Nedbank, Crossing Centre, Mbombela, Mpumalanga | 0800 555 111 |
Investec clients can can also use the Sandton branch located at 100 Grayston Drive, Johannesburg. Discovery Bank customers in the Sandton area in Johannesburg may opt for the branch located at 1 Discovery Place, corner of Rivonia Road and Katherine Street.
For further contact details of all the banks listed above, including email address and mobile phone numbers, visit the Home Affairs website. It is important to note that walk-ins to these banks are not allowed. Applicants must first make appointments online here to have their biometric details captured at the branch.
Home Affairs plans to expand beyond these bank branches over the next few months in a bid to reduce long queues at its offices around the country.
Shopping centres
The Department is also considering opening dedicated offices inside shopping centres across South Africa, according to a presentation it made to Parliament in February.
“To determine its financial availability of establishing offices in malls, the department is in the process of gathering spatial information of all malls in the country, including geographic coordinates,” it said at the time.
“This exercise will determine the malls which are optimal locations to cover the department’s population. Further analysis will determine the financial viability of the mall locations.”
If implemented, this arrangement will see the Department of Public Works and Infrastructure signing lease agreements with shopping centre owners/managers under the Government Immovable Asset Management Act.