How to reverse eWallet on FNB: An easy step-by-step guide

Image credit: FNB

Mistakes are a staple of life and often, we find ourselves needing to know how to reverse eWallet payment on FNB because, well, we typed in the wrong cellphone number.

Not to worry, though, because reversing such a payment is easy – if you do it immediately before the other person withdraws. Here’s a step-by-step guide.

How to reverse eWallet on FNB

To reverse eWallet on FNB, follow the steps below:

  • Dial USSD code *120*321#
  • Enter your cellphone banking PIN.
  • Choose option 4 (send money).
  • Choose option 5 (eWallet reversal).
  • Choose the payment you wish to reverse.
  • Choose the reason for the reversal and select “Confirm.”
  • You will see a notice on the screen stating: “eWallet transaction successfully reversed.”
  • The eWallet transaction will no longer be visible on the list of Send Money transactions to reverse.

Alternatively, you can call FNB eWallet call centre on 087 575 9405. “Please note there may be a charge when requesting a reversal,” the bank states on its frequently asked questions document.

According to reports, FNB charges R50 for each reversal transaction. It would be advisable to contact the bank or your banker to confirm the amount.

In case the eWallet payment has already been withdrawn, you may escalate the matter by contacting FNB’s dispute resolution centre on 087 575 9408 or email care@fnb.co.za.

Reversing eWallet on FNB app

Although there is no option of reversing an eWallet transfer on the FNB app at the moment, you can still call the bank on 087 575 9405 or 087 575 0362 for assistance.

“You cannot do that on the FNB App because the eWallet reversal functionality is accessible via Cellphone Banking or by calling the eWallet Team directly for assistance,” FNB advised a client on Twitter recently.

For assistance with regard to online banking queries, you can call 087 575 5000. FNB call centre operating hours are from 08h00 until 19h00 from Monday to Saturday and 08h00 until 13h00 on Sundays.

How long it takes

eWallet reversals are initiated immediately you submit the request successfully. The funds are also returned to your account immediately, according to a recent FNB update on Twitter.

“This should be immediate and back in your account,” RbJacobs, FNB’s customer care account on the social media platform, confirmed to a client in November 2021.

Remember, the best way to avoid complications is to get the recipient’s number correct before sending the eWallet, or to reverse the transaction immediately before a withdrawal is made.

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