The South African Social Security Agency (SASSA) has advised R350 social relief of distress (SRD) grant applicants who have chosen the cardless ATM banking option to make sure that their cellphone numbers have gone through the RICA process.
SASSA made the announcement via social media on Tuesday (12 October).
Bank account registered in your name
“Applicants of the special COVID-19 SRD grant should please ensure that the cellphone number they use has gone through the RICA process if they choose to be paid through cardless banking at an ATM,” the Agency tweeted.
“If they choose to be paid through their bank accounts, they must ensure that the bank account provided is registered in their name.
“This will assist the client to withdraw their grant with ease from merchants, as till PINS are sent to cellphone numbers provided when applying.”
The ATM cardless banking option is also referred to as the cash send option. Last week, SASSA urged applicants who chose this option to update their banking details on the SRD website.
ID number when contacting SASSA
Meanwhile, SASSA has advised applicants to always have their ID numbers ready when they contact it through the call centre or email.
“Clients are requested to please have their IDs available when calling the SASSA call centre. When sending emails, clients are requested to include their ID number in the subject line,” it tweeted last week.
The Unemployment Insurance Fund (UIF) similarly asked applicants to direct their inquiries at SASSA if their applications have been declined because of UIF registration. They should not visit a Department of Employment and Labour centre.
As of August, SASSA had received a staggering 13 million applications for the SRD grant. It had approved over 8.3 million applicants and paid more than 5.6 million by September.
This is the second phase of the grant after the first phase ended in April this year. The second phase will be in place until March 2022, but there are discussions in government about a possible extension.