South Africans can now use a KFC WhatsApp number to make orders after the popular fast food restaurant introduced the channel earlier this week.
The service is available nationwide, except for a few KFC branches, and was introduced to make it easier and move convenient to place orders.
KFC WhatsApp number for chat ordering
The KFC WhatsApp number for chat ordering is 087 153 1074. This chat-commerce channel allows customers to order via WhatsApp and pay and collect in-store afterwards.
Although you cannot pay via the channel at the moment, plans are underway to introduce this feature soon, KFC South Africa’s digital and e-commerce director Nicholas Duminy said.
“As a consumer-led organisation, we understand the limitations that high data costs can pose in transacting online. WhatsApp, with its lower data use, is the perfect channel to mitigate this,” Duminy added.
“For the first time ever in South Africa, you can discuss what you want for dinner with your friends, and then on the same channel, place your KFC order. It all happens on WhatsApp, and with payment options coming to this channel soon too, provides convenience like never before.”
How to place your KFC order via WhatsApp
To place your KFC order via WhatsApp, follow these steps:
- Add KFC as a contact on your phone using this number: 087 153 1074. Alternatively, you can visit the chat-ordering platform here.
- Open the chat and write “hi.”
- Follow the prompts to choose your KFC meal.
- Choose which restaurant you want to collect from.
- Visit the restaurant with your order number, pay in store and collect your KFC order.
The restaurant said it will have delivery options on the chat channel “in the near future.” Customers can also choose to receive WhatsApp chat-ordering communication on exclusive deals and special offers.
“If you need further assistance at any point, simply WhatsApp ‘help’ and our friendly KFC chat-bot will guide you back to the beginning of the ordering journey. Should you wish to cancel your order, simply WhatsApp ‘cancel’ and your order will be cleared,” KFC said. For more, visit its FAQ page here.
The company is celebrating 50 years in South Africa this year and this new service demonstrates its commitment to innovation in the local market, Duminy said.
“Digital acceleration, broadening e-commerce reach and investing in new channels is a strategic focus for us, as we look at new ways to enhance customer experience,” he added.
“Our WhatsApp strategy is one of access, ease and retention – putting KFC online ordering in the hands of as many South Africans as possible, making it easy to do so, and ensuring the customer experience is seamless.”