Samsung South Africa has launched the country’s first door-to-door smartphone repair service for customers who may not have time to visit a customer care centre.
In a statement on Wednesday (2 June), Samsung said the new service offers customers the option of having their smartphone picked up from their homes or businesses, repaired and returned.
How Samsung ‘door-to-door’ repair service works
Samsung’s door-to-door smartphone repair service applies to repairs within a 40km radius of a customer care centre. The process is as follows:
- Customers need to fill an application form on the service’s webpage here. Samsung will then arrange a collection time with you.
- The cost of both the pick-up and return of your smartphone is R330.
- Once a Samsung representative picks up the device, you will be able to track the repair progress.
- You will be notified when the repair is completed.
- A delivery time will be arranged with you.
- Due to COVID-19 regulations, the product will be sanitised and packaged before the customer.
Customers with the following devices will be able to apply for the service:
- Samsung Galaxy Z (all models)
- Samsung Galaxy S (all models)
- Samsung Galaxy Note 20 5G
- Samsung Galaxy Note (all models)
- Samsung Galaxy A (all models)
- Samsung Galaxy J (all models)
- Samsung Tablets: Galaxy Tab S (all models), Galaxy Tab A (all models), Galaxy Tab Active (all models)
- Samsung Watches: Galaxy Watch (all models), Galaxy Watch Active (all models), Galaxy Fit (all models)
- Samsung Buds: Galaxy Buds (all models)
The following are the appointed customer care centres for Samsung door-to-door repair service:
| Region | Service centre | Address |
|---|---|---|
| Durban | Circle 7 Technologies | 10-17, Redlyn Business Park, 5 Riverhorse Pl, Riverhorse Valley, Durban, 4037 |
| Gauteng | MM All Electronics | Shop 30, The Wedge Shopping Cente, 255 Rivonia Rd, Morningside, Sandton, 2057 |
| Gauteng | Pandodox | Shop B6, The Grove Mall Cnr. Lynnwood, Simon Vermooten Rd, Equestria, Pretoria, 0081 |
| Cape Town | SSS Cape Town | 78 On Edward Street, Durban Road, Bellville |
According to Samsung, your device will be repaired within three days of it being received at the centre, “provided that the required spare part(s) is/are available.” If not, the centre will inform you of the required timing.
Innovation
“As Samsung, we’re continuously searching for new ways to make life easier. We therefore listened to the needs of our customers and created a first-of-its-kind service in the country,” David Moncur, Samsung SA’s Acting E-commerce Lead, said.
“This methodology of innovation and convenience is built into all the products we design, and through our committed service offering we will continue to put customers first, in exiting new ways.”