The Unemployment Insurance Fund (UIF) COVID-19 temporary employer/employee relief scheme (TERS) is now back online, the Fund announced on Thursday.
On Tuesday, Employment and Labour Minister Thulas Nxesi announced that TERS applications for May would open at midnight (26 May).
However, the UIF issued an apology on Wednesday afternoon after a fibre link between its offices and the State Information and Technology Agency (SITA) broke, which meant that the online portal could not accept applications.
Employers can re-submit rejected applications
In a statement on Thursday afternoon, UIF Commissioner Teboho Maruping said the connection had been restored.
“As we promised the people of South Africa that we would work on the problem with all the commitment to ensure that the system does not disadvantage those who need to submit their claims, we have delivered,” he said.
The UIF said it had installed an “enhanced system” that will allow employers to retrieve their April applications, make necessary corrections on those rejected applications, and re-submit them.
In case the information has not changed, the enhanced system will process it “immediately” on confirmation by the employer, the Fund added. If not, the employer will need to update the information.
The following documents must be attached for the May submissions to be successful:
- Proof of TERS payment to employees for April such as electronic bank statement or a letter of acknowledgement of payment between employer and employee (mandatory).
- Re-upload employer bank confirmation letter or latest bank statement.
- Signed approval or acceptance letter received from the UIF for April payments between employer and employee.
The Employment and Labour department held a meeting with the National Economic Development and Labour Council (NEDLAC) on Thursday.
Maruping said, “The NEDLAC partners have given UIF a mandate to pay directly into the employees’ bank accounts in order to avoid delays and to deal with complaints where employers were alleged to be withholding the money or underpaying employees.”
The UIF said the option to transfer funds to employers, bargaining councils or associations is still available, but urged employers to opt for payment into employees’ accounts for faster processing.
The Fund added that it is “working around the clock” to conclude April’s outstanding payments.
Regarding payments to foreign nationals, Maruping said, “So far we have paid up to R100 million to 23,000 foreign nationals declared on our database.”
Applications for UIF TERS May 2020 can be made on the department’s website here.